Mark Graven

Mark Graban, author of 'The Mistakes That Make Us' and recipient of the Shingo Publication Award, discusses the crucial role of psychological safety in organizations. He emphasizes that team members must feel free to voice concerns without fear, transforming mistakes into learning moments. Highlighting Toyota's approach, Graban shares insights on how leaders can cultivate an open environment. He also explores the importance of humility in leadership and how fostering this culture can significantly enhance problem-solving and organizational performance.