Mark Gallagher

Beth Polin, a management professor, and Mark Gallagher, a Formula One expert, delve into the art of sincere apologies. They discuss how a genuine apology can restore trust and repair relationships, highlighting essential elements like responsibility and empathy. Polin shares insights on teaching children the importance of amending wrongs, while Gallagher connects the intricacies of effective apologies to high-stakes decision-making in racing. Their conversation unveils the transformative power of accountability both in personal and professional realms.

In this engaging discussion, Beth Polin, a management professor specializing in apologies, and Mark Gallagher, an executive with a Formula One background, share fascinating insights on the art of apology. They delve into the complex elements that make an apology effective, highlighting the five R's: regret, rationale, responsibility, repentance, and repair. The duo also explores real-world examples from pre-K classrooms to high-stakes pit stops, revealing how sincere apologies can mend relationships and foster accountability in both personal and professional realms.