Mark Bloom

Global Chief Information Officer at Arthur J. Gallagher, responsible for global IT, security, and AI strategy; former tech executive at Citi and JPMorgan Chase and a Freddie Mac board member.

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Dec 22, 2025 • 21min

How Gallagher Built Enterprise AI on Culture and Data First

Mark Bloom, Global CIO at Arthur J. Gallagher, discusses the transformative power of mindset in scaling enterprise AI. He shares insights on how eliminating 800+ data silos improved data quality and propelled AI adoption. Bloom reveals the importance of crowdsourcing use cases from employees, emphasizing cultural alignment over flashy tools. He also highlights the shift from focusing solely on efficiency gains to harnessing AI for revenue generation. With a unique perspective as both a CIO and board member, he reflects on the future of AI in the workforce.

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