Marcus Vassell
A seasoned professional in customer success who outlined a three-stage evolutionary framework for evaluating and advancing the maturity of customer success operations in organizations.
Best podcasts with Marcus Vassell
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Jan 16, 2024 • 37min
Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization
Marcus Vassell discusses a three-stage model to assess customer success maturity: Crawl, Walk, Run. Importance of executive buy-in and cross-functional collaboration highlighted. Transition from product-focused to customer-centric approach emphasized.
