Marco Perini

Deployed engineer at LangChain (LangChain) involved in developer-facing tooling and integrations; interviewer and co-presenter at the Fin x LangChain meetup discussing agent architectures and LangGraph.

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Dec 3, 2025 • 35min

Introducing Fin Meetups: Conversations with AI Leaders

Marco Perini, a deployed engineer at LangChain, dives into captivating discussions about the AI landscape. He shares insights on the evolution of Fin, Intercom's AI customer support agent, from its initial hand-coded roots to a sophisticated system powered by LangGraph. The conversation covers optimization strategies, the importance of A/B testing in scaling AI, and the future of voice agents and customer support. Marco also offers valuable advice for aspiring builders of AI agents, emphasizing pragmatism and stakeholder management.

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