Marc Fredman

Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions, shares his insights on the future of AI in the insurance sector. He discusses transformative advancements in claims processing and introduces the concept of Intelligent Experience (IX), blending customer and business metrics for better outcomes. Marc provides practical examples of AI applications in claims prediction and subrogation. He emphasizes the need for technology that delivers real benefits and reveals future trends that are already reshaping the insurance landscape.

Mark Fredman, Chief Strategy Officer at CCC Intelligent Solutions, dives into how AI is revolutionizing the insurance supply chain. He explains the impressive use of computer vision for predicting total losses and generative AI for document summarization. He advocates for insurers to move from siloed operations to a collaborative 'insurance economy.' Mark shares strategies for successful AI adoption, emphasizing quick wins and integrating AI alongside human expertise to enhance efficiency and customer experience in insurance workflows.