Mara Inglezakis Owens

Mara Inglezakis Owens, an enterprise architect at Delta Air Lines, blends her humanities background with digital anthropology to shape user-focused architecture. She discusses how mentoring shaped her approach and emphasizes the need for understanding actual stakeholder behaviors over self-reports. Mara also shares insights on justifying financial investments in her work, the significance of documentation in knowledge engineering, and lessons learned about embracing imperfection in digital systems design. Her human-centered focus exemplifies the evolution of enterprise architecture in modern businesses.