Manny Griffiths

Co-founder of Hona with background in case management software; speaks about the company's origin, product vision (the ‘Domino's tracker’ for legal cases), and the future role of AI in legal customer service.

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Sep 25, 2025 • 46min

Why Law Firm Customer Service Sucks (and the Technology That Can Fix It)

Matt McClellan and Manny Griffiths, co-founders of Hona, share insights into transforming legal customer service with innovative tech. They discuss their journey to create 'Domino's tracker' for legal cases, aiming to streamline client communication. The duo highlights the struggles lawyers face in customer service, comparing expectations with giants like Amazon. They reveal cutting-edge tools like AI chatbots and virtual receptionists designed to automate redundant tasks and address the evolving landscape of legal practice.

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