Joseph Fuller, a Harvard Business School professor, and Manjari Raman, a program director at the same institution, dive into the complexities surrounding low-wage workers. They reveal that these employees, often seen as temporary, are actually loyal and seek opportunities for growth. The duo discusses the disconnect between employer perceptions and worker motivations, stressing the need for mentorship and career pathways. They also showcase how companies like Disney and Walmart effectively invest in their workforce, highlighting the hidden costs of neglecting this essential group.
