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Mallory Haigh

Director of Customer Success at Humanitec, a leader in platform engineering. Also serves as principal platform advocate, providing guidance and education on platform engineering best practices.

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Mar 27, 2025 • 27min

What’s the Future of Platform Engineering?

Mallory Haigh, Director of Customer Success at Humanitec, and Nathen Harvey, DORA Lead and Developer Advocate at Google, dive into the complexities of platform engineering. They discuss the pitfalls of rushing into building internal development platforms without a clear purpose. Mallory emphasizes that success hinges more on cultural change than technical skills. The transformative role of AI in streamlining processes and enhancing developer satisfaction is also explored, suggesting that the future of platform engineering will involve integrating AI-driven automation with a focus on user needs.