Malik Bahar, AVP of Access Center and Loyalty at Virtua Health, focuses on human-centric patient experiences, while Erica Carney, Director of Virtual Care Transformation, leads innovative virtual care strategies. Together, they explore how advanced technologies and AI are reshaping healthcare delivery and enhancing patient outcomes. They discuss the challenges of a professional shortage and the demand for healthcare amidst an aging population, emphasizing the importance of maintaining human connections in a tech-driven world.
