Luke Sontag
Marketing and IT manager (and sales manager) at Kissee Ford, a multi-generational family-owned Ford dealership; focuses on operations, customer experience, and implementing technology to improve service drive outcomes.
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Jan 24, 2026 • 41min
Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5
Ari Polakof, CEO of Flai, builds AI voice and messaging that books appointments and deeply integrates with dealer systems. Luke Sontag, Marketing & IT lead at Kissee Ford, runs ops at a multigenerational Ford store. They discuss why service calls get missed, how targeted after-hours and overflow AI can capture rollover calls, the importance of deep DMS integration, and winning staff trust for automation.
