Get the app
Luke Jamieson
CX evangelist at Operata with expertise in CX observability, advising operations and IT leaders on visibility, incident resolution and protecting customer experience across complex contact centre stacks.
Best podcasts with Luke Jamieson
Ranked by the Snipd community
8 snips
Jan 14, 2026
• 14min
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
chevron_right
Luke Jamieson, a CX evangelist at Operata, dives into the complex world of modern contact centers. He discusses how interconnected systems often lead to fragile customer experiences and emphasizes the crucial need for CX observability to eliminate blind spots. Jamieson highlights the pitfalls of traditional monitoring, which fail to answer executive concerns, and illustrates how observability cuts down resolution times. With the rise of Voice AI, he stresses that having a clear view of all processes is now vital for protecting customer satisfaction.
The AI-powered Podcast Player
Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
Get the app
