Luke Coleman

Luke Coleman, CEO of the Australian Telecommunications Alliance, shares expert insights on the recent Optus outage that jeopardized the triple-zero emergency network. He explains how a firewall upgrade caused the disruption and why the failure took time to detect. Coleman discusses the complexities of device roaming during outages and the investigation into whether the issues were network or device-related. He evaluates Optus' reporting obligations, potential enforcement actions, and the future of emergency call systems, stressing the importance of industry collaboration for safety.