Cullen Mais, a reformed former prolific shoplifter, now collaborates with security firms to combat retail crime, shares his journey from addiction to prevention. Lucy Mitchell, an executive overseeing private security in London's shopping areas, discusses the staggering scale of incidents, noting that they handle about 50,000 yearly. They explore the shift from opportunistic theft to organized crime, the violent tactics employed, and the need for collaboration between private security and police to tackle the growing threat during the festive season.
