Lu Borko

Lu Borko, Chief of Staff at ManyChat, shares her insights on scaling companies without bureaucracy, drawing from her experience at Deliveroo and Intercom. She emphasizes the importance of building systems that support growth while keeping teams agile. Lu discusses the essential elements of executive team cohesion and how to lead without authority by connecting the right dots. She also explores creating trust through vulnerability during offsites and how to resolve cross-functional conflicts effectively. Learn strategies for operational excellence and hiring for ownership in fast-paced environments.