Louise Phillips
Vice President of Customer Centres at Virgin Atlantic
Best podcasts with Louise Phillips
Ranked by the Snipd community
Jun 2, 2024 • 21min
2916: Flying High with AI: Virgin Atlantic's Customer Service Revolution
Virgin Atlantic's Louise Phillips and Michael Johnson discuss how AI has revolutionized customer and employee experiences, leading to significant improvements in satisfaction and happiness levels. They detail the implementation of voice segmentation bots, predictive routing, and future advancements like Agent Assist. The podcast explores the impact of AI on business operations and the potential for further enhancing customer interactions.
