Lou Frankfort

Lou Frankfort, former CEO of Coach and author of 'Bag Man,' shares his journey from city hall to transforming Coach into a global brand. He introduces his 'magic and logic' leadership framework, emphasizing curiosity over confidence in decision-making. Lou discusses the importance of preparation, customer empathy, and designing a memorable retail experience. He also offers insights on retirement planning and avoiding overspending in that pivotal first year. His experiences highlight the balance of intuition and data-driven strategies in achieving meaningful success.