Lou Downe
Former Director of Design at the Government Digital Service in the UK, author of the book 'Good Services' and working on a sequel
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Jul 4, 2024 • 1h 5min
Why BAD services are good for you / Lou Downe / Ep. #205
Former Director of Design at the Government Digital Service in the UK, Lou Downe, discusses the evolution of service design, challenges in justifying the value of design, and the significance of diversity in the field. They touch on the upcoming sequel to 'Good Services', the importance of understanding user needs, and the future of service design.
