Lorin Hochstein

Lorin Hochstein, a software engineer and researcher on reliability, dives into the nuances between root cause analysis and resilience engineering. He reveals the origins of the 'Five Whys' and critiques its overuse in incident analyses. Hochstein argues for resilience-oriented methods, asserting they reveal deeper insights and prevent future failures. He discusses the Swiss Cheese Model, the limitations of assuming a single root cause, and introduces STAMP, a method from safety-critical fields, emphasizing the need for effective learning over mere fixes. A must-listen for tech teams!