Lisa Zegan

Lisa Zegan, a seasoned patient safety leader and former emergency room nurse, dives deep into the tragic 2017 Vanderbilt medication error. She emphasizes the dangers of criminalizing mistakes, arguing it stifles learning in healthcare. Zegan critiques how design flaws and billing pressures contribute to medical errors, advocating for a cultural shift towards transparency and systemic reforms. The conversation also touches on the fallacy of 'zero harm' and the crucial need for collaboration across hospitals to enhance patient safety. Zegan's insights shine a light on how we can transform healthcare for the better.