Lisa Blount, director of marketing and public relations at Antoine's Restaurant, shares insights from the oldest family-run restaurant in America. They explore the evolution of restaurant reservations, from letter requests in 1840 to today's online platforms. Blount discusses the challenges restaurants face, like no-shows, and how some tables are saved for VIPs. The conversation also touches on the rise of secondary markets for reservations and the surprising impact of cancellation fees, shedding light on the industry's shift toward monetization.
