Liora Friedberg, a Production Engineer at Jane Street with expertise in economics and computer science, discusses the unique blend of puzzle-solving and software engineering in high-stakes environments. She shares insights on training methods, including tabletop simulations and hands-on exercises, to prepare engineers for the complexities of live system support. Liora also highlights the importance of fostering a blame-free culture, effective monitoring systems, and the art of postmortems to encourage learning and improve operational support.