Liam Westley

Liam Westley, a fintech and engineering leader, shares insights from managing an incident during the CrowdStrike update that caused global outages. He discusses the critical importance of having incident plans in place, especially in regulated environments. Liam explains how his team managed to report incidents efficiently using a Slack integration. He highlights the unexpected supply-chain impacts even though they didn't use CrowdStrike. Finally, he emphasizes lessons learned about resilience, customer communication, and regulatory compliance in incident management.