Dr. Leslie Hatch Gail, a professional organizer and hoarding consultant, discusses the complex issues surrounding hoarding, including its classification as a subtype of OCD. They explore the importance of understanding the underlying trauma that leads to hoarding tendencies and emphasize that simply cleaning out a hoarder's stuff does not solve the problem long-term. Dr. Leslie shares helpful strategies for raising awareness about hoarding and highlights the stages of readiness in making changes. They also provide insights into the organizing process and the significance of first impressions and available resources for clients.