Lei Ming, an expert on urban governance, discusses Beijing's innovative approach to citizen complaints, highlighting the effective 1-2 system that allows timely responses and enhances civic engagement. He shares insights on urban dispute navigation, contrasting confrontational tactics with official processes. The conversation also covers the complexities of municipal systems and the significance of interdepartmental coordination. Furthermore, Lei emphasizes the role of technology, like the 12345 hotline, in transforming city communication and improving community connections.