Leela Srinivasan

Leela Srinivasan, CMO at SurveyMonkey and a seasoned pro from LinkedIn and OpenTable, dives into the importance of keeping customer focus during rapid growth. She emphasizes the power of customer feedback in shaping marketing strategies and driving revenue. Leela highlights the shift from B2B to B2H models, showcasing brands like Amazon that thrive on customer-centricity. Additionally, she discusses effective feedback mechanisms that foster trust, enhance product development, and navigate the complexities of customer insights.