Lee Wetherington

In this discussion, Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry™ & Associates, dives into the challenges faced by financial institutions in leveraging customer data amidst legacy systems and silos. He highlights how AI and machine learning present both opportunities and hurdles for banks aiming to enhance personalized customer experiences. The talk also covers the urgent need for cohesive data strategies to compete with fintech, address customer attrition, and revolutionize services for small businesses, all while navigating a complex regulatory landscape.

Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry, discusses how AI can level the playing field for banks of all sizes. He explores the importance of a data-first approach and modern infrastructure for smaller institutions. The conversation delves into misconceptions around data availability, challenges of fragmented customer relationships, and the role of small language models in enhancing efficiency. Wetherington also addresses how generative AI can revolutionize customer service while meeting regulatory standards.