Leanne Harte
Senior Manager of Customer Support at Intercom
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Jul 4, 2024 • 26min
Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
Ruth O'Brien and Leanne Harte from Intercom discuss maximizing team efficiency with AI in customer service. They cover AI implementation, support team impact, and advice for boosting performance. Topics include empowering support reps, driving adoption with product champions, and maintaining trust by verifying AI responses.
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