Lav Crnobrnja, co-founder and CEO of Vacation Tracker, shares the story of creating a leave management tool born from necessity. He discusses balancing rapid product launch with reputation, emphasizing prioritizing problem-solving over perfection. Lav dives into validating product concepts, the significance of customer feedback, and the transition from service to product success during the pandemic. He also explores customer engagement strategies for startups and even touches on his 30-year passion for music as a creative outlet.