Lauren Schorr

Lauren Schorr, director of CX at Nestig, shares insights on embedding customer experience within a brand's DNA. She discusses why Nestig prioritized a CX role from the onset, revealing their journey in evolving from cribs to children's furniture. Topics include the importance of personalized customer feedback, the innovative use of digital tools to enhance engagement, and strategies for fostering long-term customer loyalty in a competitive market. Whether you're building a CX team or seeking growth in this field, Lauren's actionable tips are invaluable!