Lauren Francis
Customer Support Process Improvement Manager at Intercom
Best podcasts with Lauren Francis
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Nov 9, 2023 • 30min
How AI is creating support roles, not taking them
Experts discuss how AI is revolutionizing customer support roles. They highlight the benefits of AI-powered tools, the addition of new roles for AI analysis and conversation design, the evolving responsibilities of representatives, change management best practices, and evaluating AI in support roles.
