Laure Maisonrouge

Laure Maisonrouge, Head of Customer Experience at Colibra, shares her expertise in scaling customer success organizations. She discusses how data can serve as a guiding compass for understanding customer needs and why many onboarding processes may fail. Laure highlights the importance of blending instinct with analytics and emphasizes fast-tracking feature activation. She also explores modular onboarding methods powered by data, the impact of product evolution on team dynamics, and the necessity of adapting to new industry trends.