In a captivating conversation, web designer Laura Elizabeth, founder of Client Portal, shares her journey from freelancer to product innovator. She highlights the power of paid discovery in qualifying clients and setting clear expectations. Laura explains how it positions agencies as trusted advisors, minimizes scope creep, and enhances client relationships. The discussion also touches on practical tools, like client portals and email templates, that streamline communication and keep projects organized, leading to happier clients and repeat business.