Mike Smith, COO at Stitch Fix, unpacks the intricacies of reverse logistics and scaling a growing business. Laura Duke from Zazzle discusses the hurdles of maintaining a consistent customer experience with diverse makers. Logistics consultant Mike Swartz shares insights into startup challenges in operations, while Dwight Gaston, Chief Delivery Officer at Julep, recalls his experiences building operations from the ground up. Together, they explore the complexity behind rapid delivery, e-commerce expectations, and the agile methods needed in today’s fast-paced market.
