Lamont Young

Lamont Young, EVP at Citizens Bank, dives into how banks can truly connect with Gen Z and Millennials. He emphasizes the importance of blending digital innovation with personal engagement. Young discusses the need for legacy institutions to redefine themselves and meet the fast-paced, tech-savvy demands of younger consumers. He highlights the significance of community engagement and how banks can utilize data to enhance customer experiences. Ultimately, it's about building trust through personalized, empathetic service during uncertain financial times.