Kristyn Corrigan

Kristyn Corrigan, Principal at Applied Marketing Science and PDMA Board member, dives into the transformative power of Voice of the Customer (VOC) research. She explains how many product managers rely on assumptions rather than real insights, urging a shift in approach. The discussion reveals effective methodologies for gathering customer insights, like qualitative interviews and AI analysis. Kristyn shares practical advice on engaging customers through active listening, and highlights how these insights can unlock innovation and enhance product development.