Kristy Devantier

Kristy Devantier, Managing Director at TaleWind Digital, shares her expertise in transforming account management. She discusses how to move from dull QBRs to dynamic strategic review meetings that prioritize client needs. Kristy emphasizes the importance of open conversations that lead to growth and reveals how effective client segmentation enhances team focus. She candidly addresses the challenges of balancing project work with customer success and advocates for her team's needs to foster a more impactful approach to account management.