Kristen Wiley, Founder and CEO of Statusphere, shares her expertise in scaling customer success, highlighting the importance of word-of-mouth strategies for B2B and B2C brands. Nicole Beals, Co-founder of Techmate, discusses her team's impressive leap in customer retention from 70% to 98% and insights into customer churn. They delve into aligning sales and customer success teams, asking the right questions to improve satisfaction, and the need for effective communication to drive growth. Engaging Q&A covers compensation and productizing customer experiences.
