Kishan Chetan

EVP & General Manager of Service Cloud at Salesforce. Responsible for product strategy, execution, and growth of the family of offerings of this segment.

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Sep 4, 2025 • 49min

Salesforce’s Service Chief on Orchestrating Humans and AI

Kishan Chetan, EVP & General Manager of Service Cloud at Salesforce, shares insights on the integration of humans and AI in customer service. He highlights a 30% productivity boost for users adopting AI agents in workflows. The importance of a unified command center for seamless coordination is emphasized, along with the transformation towards preemptive customer interactions. Chetan also discusses the evolution of Salesforce's role in enhancing customer experience and its strategic shift towards integrated solutions to improve engagement and satisfaction across sectors.

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