Lauren Hepler, an investigative reporter for CalMatters, sheds light on California's struggling unemployment system, which is drowning in a $20 billion debt. Her insights reveal conflicting views between businesses and labor groups over necessary tax reforms. Kim Tanner, a Carlsbad resident, shares her harrowing experience with fraudulent activities linked to the California EDD, dramatizing the human cost of the bureaucratic failures. Together, they underline the urgent need for structural changes to ensure better support for Californians during crises.