Kerri Carnes, Director of Customer-to-Grid Solutions at Arizona Public Service, and Seth Frader-Thompson, Co-founder of EnergyHub, share insights on the growing role of virtual power plants (VPPs) in utility management. They discuss how APS transformed a modest demand response initiative into a robust 190-megawatt VPP using smart thermostats and batteries. The conversation highlights building trust in VPPs, their advantages over traditional power plants, and how they can effectively tackle rising energy demands from new technologies.