In this engaging discussion, dental consultant Kelly Schwartz shares over 30 years of expertise in optimizing practice growth. She highlights key performance indicators (KPIs) that help improve case acceptance and patient engagement. Kelly emphasizes the power of personalized follow-up strategies, including handwritten letters, and the importance of fostering genuine patient relationships. Listeners gain actionable insights on enhancing communication among teams and understanding patient needs through metrics, all aimed at boosting practice efficiency and retention.