Kelly Schwartz

In this discussion, Kelly Schwartz, CEO of Schwartz Consulting Group, shares her extensive experience in dental management, trained over 850 practices across North America. She emphasizes the vital role of office managers in boosting patient retention and practice growth. Kelly highlights the necessity of standardized systems for enhanced patient experiences and effective communication strategies. Accountability and metrics, like case acceptance rates, are central to achieving practice success. The conversation concludes with valuable resources for improvement in the dental industry.

In this engaging discussion, dental consultant Kelly Schwartz shares over 30 years of expertise in optimizing practice growth. She highlights key performance indicators (KPIs) that help improve case acceptance and patient engagement. Kelly emphasizes the power of personalized follow-up strategies, including handwritten letters, and the importance of fostering genuine patient relationships. Listeners gain actionable insights on enhancing communication among teams and understanding patient needs through metrics, all aimed at boosting practice efficiency and retention.