Kelley Turner
SVP of Global Customer Success at Vitally.io, leading high-performing CS teams through change. Her diverse experience, from controller to frontline CSM to executive, fuels her success in customer success.
Best podcasts with Kelley Turner
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Jul 9, 2025 • 50min
AI in Customer Success: What’s Working Right Now with Kelley Turner
Kelley Turner, SVP of Global Customer Success at Vitally.io, shares insights from her diverse journey in customer success. She discusses the transformative role of AI in driving customer retention and efficiency. Kelley emphasizes the importance of balancing technology with human relationships, showcasing prompt-writing as a crucial CSM skill. Furthermore, she provides a tactical framework for advocating AI in organizations and forecasts how AI will redefine future customer success roles, enhancing proactive strategies and streamlining workloads.
Jul 2, 2025 • 53min
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Kelley Turner, SVP of Global Customer Success at Vitally, is a powerhouse in building teams that drive authentic customer partnerships. In their conversation, she emphasizes the need for effective customer segmentation in enhancing value and retention. Kelley balances the roles of automation and personalization for optimum engagement while sharing her unique shift from finance to customer success. Curiosity, creative strategies, and the potential of AI in segmentation take center stage, underscoring their importance in measuring success and nurturing lasting client relationships.
