Kelley Turner

Kelley Turner, SVP of Global Customer Success at Vitally.io, shares insights from her diverse journey in customer success. She discusses the transformative role of AI in driving customer retention and efficiency. Kelley emphasizes the importance of balancing technology with human relationships, showcasing prompt-writing as a crucial CSM skill. Furthermore, she provides a tactical framework for advocating AI in organizations and forecasts how AI will redefine future customer success roles, enhancing proactive strategies and streamlining workloads.

Jamie Davidson, CEO and Co-Founder of Vitally, and Kelley Turner, SVP of Global Customer Success at Vitally, discuss how AI is revolutionizing customer success. They share insights from assisting over 600 companies in scaling their operations. The conversation highlights the shift towards personalized engagement and the balance between AI efficiency and human touch. They delve into the evolving role of customer success managers and how AI enables strategic business outcomes while maintaining vital human connections.

Kelley Turner, SVP of Global Customer Success at Vitally, is a powerhouse in building teams that drive authentic customer partnerships. In their conversation, she emphasizes the need for effective customer segmentation in enhancing value and retention. Kelley balances the roles of automation and personalization for optimum engagement while sharing her unique shift from finance to customer success. Curiosity, creative strategies, and the potential of AI in segmentation take center stage, underscoring their importance in measuring success and nurturing lasting client relationships.