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Keisha Downes
Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health with clinical and revenue cycle expertise, focused on AI, automation and process standardization to improve claims and denials management.
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Nov 9, 2025
• 11min
Keisha Downes, MBA-HM, RN, CCDS, CCS, Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health
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In this discussion, Keisha Downes, Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health, shares her insights on the transformative role of AI and automation in healthcare finance. She highlights the shift to proactive claim processing and the importance of clean claims to reduce denials. Keisha dives into payer trends influenced by telehealth and hospital-at-home services. Additionally, she emphasizes the need for mentorship and lifelong learning for emerging leaders in the industry.
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