Kathy Nielsen

Kathy Nielsen, the Owner of Operations Excellence, LLC and known as "Chicken Lady Speaks," brings nearly a decade of expertise in ServiceTitan operations. She dives into the nuances of memberships versus service agreements, emphasizing their importance for customer retention and stable revenue. Kathy shares best practices to minimize admin headaches and keep clients engaged, along with valuable do's and don'ts for setting up memberships. Her insights on effective management and training technician skills through maintenance memberships are invaluable for service businesses.