Kathie Lumbard

Kathie Lumbard, an executive and Gallup Strengths coach, discusses the often underappreciated importance of people skills in patient care. She explains why these ‘soft’ skills are actually some of the hardest to master and highlights their direct correlation to profitability. The conversation delves into building trust through effective communication, fostering a feedback-safe environment, and the value of using names in interactions. Kathie also shares strategies for enhancing team dynamics and emphasizes the role of emotional intelligence in today’s tech-driven world.