Karen Balko

Co-owner of Vector Services, an HVAC and electrical company in the Twin Cities. She helped scale the company and focused on the organizational and financial aspects of the business.

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May 8, 2025 • 38min

From $5 to $6.7M: Tom & Karen Balko’s Journey to Scaling a Home Services Powerhouse

Karen Balko, co-owner of Vector Services, discusses her journey from financial struggles to scaling a $6.7 million HVAC and electrical company in the Twin Cities. She emphasizes the power of servant leadership, sharing how answering customer calls at 2 AM has built trust. Karen highlights the importance of a strong brand and company culture in attracting talent. The couple's insights on navigating growth, personal anecdotes, and the humor in their challenges offer invaluable lessons for aspiring entrepreneurs in the home services industry.

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