Kaja Cordwell

Katie Alpin, Head of Strategic Insight at Which?, and Kaja Cordwell, a policyholder with a harrowing insurance claim story, dive into the urgent need for reform in home and travel insurance. They discuss the emotional toll of inadequate claims handling and the distressing challenges faced by consumers, like Kaja, who endured prolonged insurer delays after a house fire. Katie highlights the gaps in regulatory enforcement and discusses Which?'s advocacy efforts to push for significant changes in the industry. The conversation emphasizes the importance of accountability for insurers.