In this discussion, Justin Watt, co-founder of Switchboard, shares insights on how automation and AI can transform businesses for efficiency. He emphasizes the importance of structured data and outlines the three pillars of modernization: people, process, and technology. Justin also tackles the challenges of integrating new software tools and navigating the AI hype, encouraging companies to ask critical questions when evaluating these technologies. Lastly, he addresses common frustrations with current AI applications and the potential for streamlined HR processes.